Are you a courier company and are looking into implementing a smartphone app for your business? It’s important to understand what features you should be looking for. The courier tracking system and mobile apps for mobile devices have made it much easier for small businesses to provide a useful service. Here are some of the most common features available:
1. Real-time system integration
Most apps have a built-in real-time system integration which allows your drivers to update their information at any time. Courier software comes with a robust real-time system integration, which automatically updates pricing and pickup status, as well as giving route-planning advice. Ordering, tracking, and delivery planning is made easy with real-time system integration. This type of mobile software also offers other benefits, such as:
2. Fleet management
With so many courier apps now in the marketplace, it’s possible for companies to manage their fleet efficiently and effectively. Smartphone apps here help to streamline courier operations. Elimination of tedious spreadsheet-based work, expense reports, and more. Automatic elimination of spreadsheet-based expenses, listing of expense reports for the month, and tracking expenses and pickup status. Order execution has never been easier with GPS-based smartphone applications for courier dispatch.
3. Enhanced logistics industry
By taking advantage of smart phone technology, logistics professionals can manage their operations more effectively. The mobile app allows them to access their accounting data, client information, and even schedule invoices and shipments from anywhere they are. Many tracking apps offer detailed reports on sales, productivity, profitability, and more.
This type of mobile software also offers other benefits, such as:
4. Flexibility:
Using a tracking mobile app is extremely flexible for the logistics professional. If you need to update your driver’s hours or if you need to make driver modifications to optimize productivity or save money, a mobile app makes it very easy to do. With a smart phone, you can monitor the time spent driving, fuel costs, and more. The flexibility of a GPS system makes it simple to implement driver scheduling because it’s very easy to locate and update a driver’s schedule.
5. Real-time reporting:
Using mobile apps for fleet tracking makes it easy to access accurate data in order to make strategic decisions. Most real-time reporting systems also include provisions for managing routes, traffic patterns, customer information, and more. Many systems also allow the user to integrate with third-party applications that pull courier quotes, conduct third-party research, generate quotes, and publish detailed reports, just to name a few.
6. Flexibility
Working with a custom mobile app gives logistics professionals a lot more freedom. This is because most apps are designed with a modular architecture, which means that different elements of the software can be integrated seamlessly and quickly. For example, some systems allow the use of multiple modules (such as driver scheduling, customer service, order management, and last mile delivery software) all from the same location. You can also integrate third-party modules (such as logistics software or trucking software) into the app to provide additional functionality.
The delivery tracking app doesn’t have to be complex. In fact, the simpler it is, the more cost-effective it will be. For example, an online courier app may require fewer customization requirements than a mobile application, since it can easily be implemented on a smartphone. However, the ease of use is not the only advantage the mobile courier delivery tracking app offers. There are several other benefits to consider when selecting a tracking mobile solution for your company.
7. Customer Service:
You can ensure that your customers receive the fastest and most reliable service by using a mobile tracking platform on your app. You can also gain important insights about how your customers use your app, and how you can improve customer satisfaction and increase your customer retention. By monitoring the service level of customers and mapping user behavior, you can spot areas in which you can make changes to increase customer satisfaction and engagement.
8. Order Management:
If you’re managing multiple routes and warehouses, then an order tracking app is essential for success. You’ll need to know quickly how much inventory you have on hand, how much you’re selling, and how fast you’re shipping items out. With an app, you can also find out which drivers are creating the most profit for your business. By tailoring delivery schedules to each driver’s patterns and maximizing the efficiency of your fleet, you can improve your profit margins and lower the average number of orders lost or delivered late.
The possibilities for an effective delivery tracking app are practically endless. However, your first step should always be to create a list of what you need the most from your product. Whether you need to track driver hours, inventory levels, or driver behavior, an app could be the perfect solution. Once you’ve defined your needs, start building a prototype today!
